Return & Refund Policy

We hope you love what you find at SimplyShe Collective. If something isn’t quite right, eligible items may be returned in accordance with the policy below.

Returns

We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging when applicable. Proof of purchase may be required.

To request a return, contact us at hello.simplyshe@gmail.com before sending your item back. If your return is accepted, we will provide instructions for how and where to send your return.

Please do not send an item to an address without first receiving return authorization and instructions from SimplyShe Collective. Items returned without prior authorization may not be accepted.

Products sold by SimplyShe Collective may be shipped by different fulfillment partners. As a result, return instructions and return destinations may vary depending on the product. All return requests should be made directly through SimplyShe Collective.

Return Shipping

Unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a no-cost return under applicable law, return shipping costs are the responsibility of the customer unless otherwise stated.

Original shipping charges, if any, are non-refundable except where required by law or when the refund results from an error with the order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at hello.simplyshe@gmail.com so we can evaluate the issue and provide an appropriate resolution.

We may request photographs of the product, packaging, shipping label, or other information reasonably necessary to evaluate the issue. Please retain the item and its original packaging until you receive further instructions.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other reasons. These may include certain opened or used personal-care, beauty, cosmetic, intimate, perishable, customized, or personalized products.

Any product-specific return restrictions will be disclosed on the applicable product page when necessary.

Gift cards and products clearly identified as final sale at the time of purchase are not eligible for return, except where otherwise required by applicable law.

Please contact us before purchasing if you have questions about the return eligibility of a particular product.

Exchanges

We do not guarantee direct exchanges because product availability may vary. If you would like a different size, color, or product, please contact us.

When appropriate, the original item may be returned in accordance with this policy and a new order placed separately.

Refunds

We will notify you after an eligible return has been received and evaluated and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. After a refund is issued, processing times may vary depending on your bank or payment provider. Please allow up to 10 business days for the refund to appear.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at hello.simplyshe@gmail.com.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed. If you need to request a change or cancellation, contact us as soon as possible at hello.simplyshe@gmail.com.

We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment. If an order has already shipped, the applicable return provisions above will generally apply after delivery.

Nothing in this policy limits any cancellation, refund, or other rights available under applicable law.

Questions

For questions regarding a return, refund, damaged item, or order, contact SimplyShe Collective at hello.simplyshe@gmail.com.